Most orders are shipped out express via Australia Post to ensure that you receive your order as soon as possible. The exceptions to this are items which are extremely bulky such as massgainer/weightgainer protein powders, which will be shipped out via Registered Post.
We have a flat rate of $10 shipping per order Australia wide!
We aim to maintain the lowest turnaround time possible. Generally speaking, we will endeavour to ship out orders on the next business day after payment has cleared in our Bank account, or in the case of PayPal, the next business day. However, sometimes we are able to ship out orders on the very same date that the order was placed.
When you place an order, we will estimate delivery dates for you based on the availability of your items and the shipping options you choose. Please note that the shipping turnaround times are only estimates from the date we ship your order and not the date we receive your order.
We do not accept returns based on change of mind, dislike of flavour or any other reasons. However, in the unlikely event that your order is damaged during transit please contact us and we will discuss further options available.
Pickup is available from our shop below between 9:30am-6:00pm Mon-Fri & 9:30am-5pm SatSupplements Direct Shop 3, 240-246 Clyde Road Berwick, VIC 3806
(We are right between McDonalds & Hungry Jacks)
If you have any questions at all please feel free to use the form below and we will address any concerns that you may have.