Terms & Conditions

TERMS AND CONDITIONS:

Shipping Agreement

Although Supplements Direct will exert every effort possible and plausible to make the shipment and delivery of goods expeditiously, certain circumstances beyond the control of Supplements Direct may prevent Supplements Direct from meeting estimated target delivery time frames, such as an Australia Post service failure. Hence, Supplements Direct does not make any guarantees and/or warranties that the goods ordered and bought will arrive within the suggested ideal time frames. In case there is a delay in the delivery of a parcel, Supplements Direct is willing but is not obligated to co-ordinate with the client and with Australia Post to ensure that a client's package is delivered. Moreover, the client hereby waives his/her rights against Supplements Direct and absolves Supplements Direct from any and all liabilities arising from such delays in shipping and delivery. On a case by case basis, Supplements Direct may, purely as an act of goodwill, offer compensation for delays in delivering the goods purchased, however is not obligated to do so.

Supplements Direct utilizes multiple methods of postage with Australia Post including Express Post Satchels, eParcel and Express eParcel services to ensure prompt delivery while keeping delivery costs at a fixed rate of $10.00 per order. The client agrees to allow Supplements Direct decide if the order is shipped via a method requiring a signature service (i.e. Express eParcel and eParcel) or a method that does not require a signature upon delivery (i.e. Express Post Satchels). If the client requires a signature on delivery, he/she must explicitly state that it is required in the order comments section during checkout. If no specific instructions have been provided by the client, or if the client requests the parcel be delivered without a signature, the client agrees to indemnify Supplements Direct from all claims in the case that the parcel is lost, stolen or damaged upon delivery.

 

Policy Provision on Delivery of Incorrect Goods

In those rare instances where the client has received goods which have not been purchased due to a fault on the part of Supplements Direct, the client is responsible and must notify Supplements Direct within 48 hours of receipt of such goods/products supported by appropriate evidence including but not limited to photographs. These goods must be returned to Supplements Direct via a registered or track-able service within 7 days of delivery. The cost of return postage will be reimbursed by Supplements Direct upon receiving the goods, provided that the client can provide evidence of return postage costs, such as a receipt for postage.

Upon receiving the appropriate and sufficient evidence of such a delivery of incorrect goods to the client, Supplements Direct shall ship the correct goods to the client on a provision of credit. The title to and ownership of the replacement goods does not transfer to the client until the client has completed his/her obligation of returning the incorrect goods back to Supplements Direct in its original, unopened condition.

Failure to perform the aforementioned obligation of returning the incorrect goods in question in the manner specified in the previous paragraphs shall make the client liable to make full payment for the replacement goods shipped by Supplements Direct within 14 days from receipt of the replacement goods plus a 10$ shipping fee. The client agrees and binds himself to perform these obligations and Supplements Direct is authorized and reserves the right to institute any and all legal actions, at the expense of the client, to recover costs, damages and expenses arising from this breach of obligation by the client.

 

Returns Policy:

We do not accept returns based on change of mind, dislike of flavour or any other reasons. However, in the unlikely event that your order is damaged during transit please contact us and we will discuss further options available.

 

Your Rights as a Consumer:

None of the above clauses are meant to take away or deter you of any of your legal rights as a consumer, only to protect us from certain extreme circumstances, for example where clients choose to obtain or "scam" free products from us (yes we have had instances where customers have claimed that we sent them incorrect goods, so we ship them the "correct" goods and they never returned the claimed "incorrect" goods and hang up whenever we tried to call them).

All terms and conditions are governed by the state of Victoria and you can find out more about your rights as a consumer by visiting the website of Consumer Affairs, or the relevant Office of Fair Trading or equivalent in your state.

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Any questions about our Terms and Conditions feel free to contact us to clarify any specific issues before agreeing to them.